Last Updated: January 16, 2026

Company Name: Suizhou Jingyu Trading Co., Ltd.

Address: No. 101, Group 7, Dongcheng Wenfeng Tower Community, Zengdu District, Suizhou City, Hubei Province, China

Authorized Director: Huang Fang

Social Credit Code: 91421302MAG1HXNF9M

Email: service@syporla.com

Phone: 19224688973

Thank you for choosing Syporla home cleaning products! We are committed to providing you with high-quality products and attentive service. If you are not satisfied with the items you purchased, you can follow the return and exchange policy below for related matters, ensuring a worry-free shopping experience.

1. Return and Exchange Time Limit and Prerequisites

1. Return and Exchange Time Limit: You can apply for a return or exchange within 14 days of receiving the item (based on the logistics delivery date). Requests beyond this period will not be processed.
2. Prerequisites: The items requested for return or exchange must meet the following requirements, otherwise, it may affect the review of the application:The product must be unused, undamaged, and in its original packaging (including tags, manuals, accessories, etc.);Cleaning consumables (e.g., grease cleaners, floor cleaners) must remain unopened and not leaking, without affecting secondary sales;Provide clear proof of purchase (e.g., order screenshot, payment record, etc.).

2. Return and Exchange Application Process

1. Application Timing: You can only submit a return or exchange request once the order status has changed to “Shipped.” The order status will be automatically updated within 24 hours after you successfully receive the product.
2. Application Method: Please send an email to the customer service email at service@syporla.com, with the subject “Return/Exchange Request + Order Number.” The body of the email should include the following information: order number, purchase date, product name and model, reason for return or exchange, contact information, and attach photos of the product condition and proof of purchase.
3. Review and Processing: Our customer service team will review your application during working hours (Monday to Friday, 9 AM to 6 PM UTC+8:00). Upon approval, we will inform you of the return/exchange address and related details via email.

3. Shipping Fee Responsibility

1. Seller’s Responsibility: If the return or exchange is due to a product quality issue (such as leakage, damage, functional failure, etc.), wrong item shipped, or missing items, Syporla will bear the return shipping costs. You may initially pay for the shipping when returning the product, and we will reimburse the shipping fees when processing the refund, based on valid shipping receipts (courier waybill + payment records).
2. Buyer’s Responsibility: If the return or exchange is due to personal preferences, buying errors, or reasons not related to us, the return shipping cost will be borne by you. We will only cover the cost of re-shipping (for exchanges) or refunding the product price.

4. Refund Details

1. Refund Time Limit: After we receive the returned item, we will complete the inspection within 3 working days. If the inspection is passed, the refund will be processed to your original payment account within 15 working days.
2. Refund Amount: The refund amount will be the actual amount you paid for the product (excluding the original order shipping cost). If the return is due to our fault, we will also refund the return shipping cost that you initially paid.
3. Account Inquiry: Please monitor the changes in your original payment account. The refund processing time may vary depending on the payment channel. If you do not receive the refund within 15 working days, you can contact our customer service email for verification.

5. Special Notes

1. If the product is damaged or contaminated due to improper use, poor storage, or opened cleaning consumables (non-quality issues), it will not be eligible for return or exchange.
2. To protect your rights, please choose a reliable courier service when returning the product and ensure that it is properly packaged to prevent damage during transit. After returning the product, please provide the courier tracking number to customer service so we can track the logistics progress.
3. This return and exchange policy applies only to users who purchased Syporla products within the United States. If you have any other questions, feel free to contact our customer service email at service@syporla.com.

Syporla is always customer-focused and strives to optimize the shopping experience. We appreciate your understanding and support!

Customer Service Email: service@syporla.com
Customer Service Working Hours: Monday to Friday, 9 AM to 6 PM (UTC+8:00)

Return and exchange address: No. 101, Group 7, Dongcheng Wenfeng Tower Community, Zengdu District, Suizhou City, Hubei Province, China