Last Updated: January 16, 2026
Company Name: Suizhou Jingyu Trading Co., Ltd.
Address: No. 101, Group 7, Dongcheng Wenfeng Tower Community, Zengdu District, Suizhou City, Hubei Province, China
Authorized Director: Huang Fang
Social Credit Code: 91421302MAG1HXNF9M
Email: service@syporla.com
Phone: 19224688973
Thank you for choosing Syporla home cleaning products! Below is a clear explanation of our product warranty policy to help you understand your rights.
1. Core Warranty Information
Due to the nature of the products sold by Syporla (including consumable cleaning products and basic cleaning tools), we currently do not offer product warranty services.
2. Relevant Rights and Guidance
If you discover any quality issues with the product after receiving it (such as shipping damage, unopened product leakage, or functional defects in cleaning tools), you can refer to our Return and Exchange Policy for relevant procedures. The specific requirements are as follows:
- Return/Exchange Application Timeframe: You must submit your application within 14 days of receiving the product (based on the logistics sign-off time).
- Application Process: Please send an email to our customer service at service@syporla.com with the subject line "Return/Exchange Request + Order Number." Attach the order proof, photos of the product issue, and any relevant materials.
- Review and Processing: Our customer service team will promptly review your application during working hours (Monday to Friday, 9:00 AM - 6:00 PM UTC+8:00). After approval, we will inform you of the specific processing steps.
3. Contact and Inquiries
If you have any other questions regarding product rights, please feel free to contact our customer service team:
Customer Service Email: service@syporla.com
Customer Service Hours: Monday to Friday, 9:00 AM - 6:00 PM (UTC+8:00)
We are dedicated to answering your questions and protecting your legal rights. Thank you for your understanding and support!
