Last Updated: January 16, 2026

Company Name: Suizhou Jingyu Trading Co., Ltd.

Address: No. 101, Group 7, Dongcheng Wenfeng Tower Community, Zengdu District, Suizhou City, Hubei Province, China

Authorized Director: Huang Fang

Social Credit Code: 91421302MAG1HXNF9M

Email: service@syporla.com

Phone: 19224688973

Thank you for choosing Syporla Household Cleaning Products! To help you fully understand our brand, products, and services, and to ensure a smooth shopping and usage experience, we have provided the following information. Should you have any additional questions, feel free to contact our customer service.

1. Brand and Scope of Operations

Syporla focuses on the U.S. market for household cleaning products, committed to providing efficient, convenient, and practical cleaning solutions. Our goal is to help you easily tackle household cleaning challenges and create a clean, comfortable living environment. Our product range covers all areas of home cleaning, meeting the needs of different spaces.

2. Core Product Categories

Our products cover four main cleaning categories, as detailed below:

1. Kitchen Cleaning: Degreaser, steel wool, disposable cleaning cloths, specially designed to tackle heavy kitchen grease and easily clean stubborn cooking residues.
2. Bathroom Cleaning: Toilet brushes, bathroom glass descaling cleaners, designed to meet the humid conditions of bathrooms, effectively removing limescale and stains, keeping your bathroom fresh and clean.
3. Household Cleaning: Floor cleaners, anti-static dusting cloths, multi-purpose cleaning sprays, covering living rooms, bedrooms, and other spaces in the home. These products clean and disinfect, providing an all-in-one solution for home cleanliness.
4. Cleaning Tools: Lazy mops, covered trash cans, focused on being labor-saving and convenient, improving cleaning efficiency while keeping the space organized, making cleaning easier.

3. Shopping and Delivery Services

1. Shipping Time: Once your order is placed and payment is completed, we will process the order and ship your products within 3-5 business days to ensure you receive them as soon as possible.
2. Delivery Time: After the package is dispatched, delivery usually takes 7-10 business days depending on your location within the U.S. Delivery to remote areas (such as Alaska, Hawaii, and certain rural regions) may take slightly longer. The exact timing will depend on the logistics provider's progress.
3. Delivery Area: Currently, our delivery service is only available within the United States and does not support international shipping.

4. Customer Service Guarantee

1. Service Hours: Our customer service team operates Monday to Friday, from 9:00 AM to 6:00 PM (UTC+8:00). Inquiries received outside of working hours will be prioritized and addressed during the next business day.
2. Service Range: Our customer service can assist with product inquiries, order tracking, payment assistance, after-sales support, and other related issues, answering all questions throughout your shopping and usage process.
3. Contact Information: The only official customer service email is service@syporla.com. When contacting us, we recommend including “Inquiry Type + Order Number (if applicable)” and providing a detailed description of your request to help us resolve your issue promptly.

5. Friendly Reminders

1. Product Usage: Please read the product instructions carefully before use and follow the guidelines for proper operation. For some products, we recommend testing them in a small, inconspicuous area first to confirm no issues before using them extensively. This can help avoid damage to furniture or kitchenware surfaces.
2. Order Verification: Double-check your shipping address, contact information, and other details when placing your order to ensure accuracy and prevent delivery delays due to incorrect information.
3. Feedback: If you find any quality issues, missing items, incorrect items, or have any other concerns or suggestions upon receiving your products, please contact us promptly via our customer service email. We will do our best to address the issue for you.

Syporla always puts customer needs at the core of our business and continuously improves our products and services. Thank you for your trust and support. We look forward to bringing more convenience and cleanliness to your life with our high-quality cleaning products!