Last Updated: January 16, 2026

Company Name: Suizhou Jingyu Trading Co., Ltd.

Address: No. 101, Group 7, Dongcheng Wenfeng Tower Community, Zengdu District, Suizhou City, Hubei Province, China

Authorized Director: Huang Fang

Social Credit Code: 91421302MAG1HXNF9M

Email: service@syporla.com

Phone: 19224688973

Thank you for choosing Syporla Household Cleaning Products! Protecting your personal data security and privacy is our core responsibility. This policy is designed to clearly inform you about the procedures and measures we take when collecting, using, storing, and protecting your personal data, ensuring you feel more secure while using our products and services.

1. Scope of Data Collection

To ensure a smooth shopping experience and proper service delivery, we only collect necessary personal data during our interaction with you, primarily including the following two categories:

• Shopping-related Data: This includes your name, shipping address, phone number, email address, payment account information (only used for payment verification and transaction completion), and order details (product specifics, order time, payment amount, etc.). This data is used for order processing, product delivery, transaction reconciliation, and after-sales support.
• Communication Data: This includes the content of your inquiries sent through our customer service email (service@syporla.com), and any attached materials (order screenshots, product photos, etc.). This data is used to respond to your queries and address your needs.

We will not proactively collect personal data unrelated to our services, nor will we collect sensitive personal information (such as financial account passwords, biometric information, etc.) without your explicit consent.

2. Purpose and Limitation of Data Use

The user data we collect is only used for the following legitimate purposes and strictly adheres to the "minimum necessary" principle:

1. Order Transaction Completion: Including order review, product shipment, logistics delivery, payment and refund processing;
2. Customer Service: Responding to your inquiries, resolving order issues, handling after-sales requests (e.g., return/exchange verification);
3. Transaction Security: Verifying user identity, preventing fraud, and ensuring the security of your account and transactions.

Without your explicit written consent, we will never sell, rent, or share your personal data with any third party for commercial purposes. If it is required by law or necessary to protect your legal rights (such as cooperating with regulatory investigations or resolving disputes), we will disclose your data to third parties in accordance with relevant regulations and take necessary measures to ensure data security.

3. Data Security Protection Measures

We employ multiple layers of security technologies and management measures to protect your personal data:

• Technical Protection: We use encryption technology (such as SSL encryption) for data transmission to prevent data from being intercepted or tampered with during transmission. For stored user data, we use encrypted storage, access control, and other measures to limit internal personnel access to the data.
• Management Standards: We have established strict data security management policies, provide professional security training and assessments for staff who access user data, and clearly define data operation guidelines and confidentiality responsibilities.
• Regular Maintenance: We conduct regular checks, updates, and maintenance of our data security systems, promptly fixing potential security vulnerabilities and preventing network attacks, virus intrusions, and other security risks.

4. Data Storage and Retention

1. Storage Location: Your personal data will be stored on servers that meet security standards, and the relevant storage facilities will be located in secure and controlled environments.
2. Retention Period: We will only retain your personal data for the minimum time required to fulfill the purpose of the service. Once the data retention period expires (e.g., after the order is completed and the after-sales period ends, or after the inquiry is resolved), we will securely process your data (such as encrypted deletion or physical destruction) to ensure the data cannot be recovered.

5. User Rights Regarding Data

You have the following rights over your personal data. If you need to exercise any of these rights, you may contact us through our customer service email:

• Right to Inquiry: You have the right to inquire about the storage status and usage record of your personal data.
• Right to Rectification: If you find that your personal data is incorrect or incomplete, you have the right to request that we correct it.
• Right to Deletion: Under the conditions specified by law and related agreements, you have the right to request that we delete your personal data.

We will respond to your reasonable requests in a timely manner during our customer service working hours (Monday to Friday, 9:00 AM to 6:00 PM UTC+8:00). After verifying your identity, we will handle your request in accordance with relevant regulations.

6. Contact and Consultation

If you have any questions, concerns, or suggestions regarding personal data security, feel free to contact us using the following information:

Customer Service Email: service@syporla.com

We will take every piece of feedback seriously, continuously optimize our data security measures, and do our utmost to protect your personal data security and privacy.

This data security policy is subject to U.S. data protection laws and industry standards. We reserve the right to reasonably update this policy based on legal requirements or business adjustments. Any updates will be publicly announced through official channels and will take effect immediately after publication.