Thank you for choosing Syporla and joining us in preserving the cleanliness and warmth of your home.

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Last Updated: January 16, 2026

Company Name: Suizhou Jingyu Trading Co., Ltd.

Address: No. 101, Group 7, Dongcheng Wenfeng Tower Community, Zengdu District, Suizhou City, Hubei Province, China

Authorized Director: Huang Fang

Social Credit Code: 91421302MAG1HXNF9M

Email: service@syporla.com

Phone: 19224688973

Thank you for choosing Syporla home cleaning products! To ensure a smooth shopping and usage experience, we have compiled the following frequently asked questions and answers. If you have any other questions, feel free to contact our customer service team.

1. Shopping Related

Q1: What is your delivery range?

A: We currently only support delivery within the United States, covering all domestic areas (including Alaska and Hawaii). We do not offer international shipping outside of the United States at this time.

Q2: How long will it take to ship my order and receive the products?

A: Once your payment is confirmed, we will ship the order within 3-5 business days. After the package is shipped, delivery usually takes 7-10 business days depending on your location. Delivery to remote areas (such as Alaska, Hawaii, and some rural areas) may take slightly longer. Actual delivery time depends on the logistics provider.

Q3: How can I track my order status?

A: You can track the status of your order by:

  1. Logging into your account and checking the “My Orders” section for real-time status;
  2. After the order is shipped, we will send you an email with the tracking number, and you can use the tracking link in the email to check the progress of your package.

Q4: Are taxes included in the product prices? Do I need to pay additional customs duties?

A: The prices displayed on the product pages already include the relevant sales tax for the United States. You do not need to pay additional taxes at checkout. As for customs duties, since we only ship within the U.S., customs duties are subject to U.S. local customs policies. If your order is subject to special customs duties, you will need to cover the related fees. We recommend consulting your local customs office for more information before placing an order.

2. Payment Related

Q1: What payment methods do you accept?

A: We accept multiple secure and convenient payment methods, including:

You can choose your preferred method at checkout.

Q2: What should I do if my payment fails?

A: If your payment fails, please check:

  1. If your account balance or credit limit is sufficient;
  2. If your card information (card number, expiration date, security code) is entered correctly;
  3. If your internet connection is stable.

If everything seems fine, try switching to another payment method, or contact customer service for assistance.

Q3: Can I cancel my order after payment?

A: Yes, you can. If you wish to cancel your order, you must submit the cancellation request before the order status changes to "Shipped." For orders that have been paid but not shipped, we will verify the cancellation within 1-3 business days, and issue a full refund to your original payment method once confirmed.

3. Product Related

Q1: What product categories do you offer? What specific items are included?

A: We mainly offer home cleaning products, covering four core categories:

  1. Kitchen Cleaning (Oil Stain Cleaner, Steel Wool, Disposable Cleaning Cloths)
  2. Bathroom Cleaning (Toilet Brush, Bathroom Glass Limescale Remover)
  3. Home Cleaning (Floor Cleaner, Static Dusting Cloths, Multi-purpose Cleaning Spray)
  4. Cleaning Tools (Lazy Mop, Trash Bin with Lid)

Q2: Are your cleaning products safe? Will they damage furniture or kitchenware surfaces?

A: Our cleaning products use mild formulas that comply with U.S. safety standards. When used properly, they will not damage qualified furniture or kitchenware surfaces. We recommend testing the product on a small inconspicuous area before using it extensively. Also, please follow the instructions provided on the product label.

Q3: Can disposable cleaning cloths, static dusting cloths, etc., be reused?

A: Disposable cleaning cloths and static dusting cloths are designed for single-use only. Reusing them may reduce cleaning effectiveness and lead to bacterial growth. We recommend disposing of them immediately after use to ensure hygienic cleaning.

4. After-Sales Related

Q1: Do you support returns or exchanges? What is the return/exchange period?

A: Yes, we support returns and exchanges. You can apply for a return or exchange within 14 days of receiving the product (based on the logistics delivery date). The product must meet the following conditions:

Q2: Who pays for the return shipping costs?

A: If the return/exchange is due to product quality issues (e.g., leakage, damage, functional defects), wrong item shipped, or missing items, we will cover the return shipping costs. If the return/exchange is due to personal preference, purchasing mistakes, or reasons unrelated to us, you will need to cover the return shipping costs.

Q3: Do you offer warranty services for products?

A: Due to the nature of the home cleaning products we sell (including consumable cleaning products, basic cleaning tools, etc.), we do not currently offer product warranties. If you discover quality issues with a product after receiving it, you can refer to our return/exchange policy within the allowed time frame.

Q4: How can I contact customer service? What are the customer service hours?

A: You can contact our customer service team via email at: service@syporla.com. For faster processing, please include the subject “Inquiry/Issue + Order Number (if applicable).”
Customer service hours: Monday to Friday, 9:00 AM - 6:00 PM (UTC+8:00). We will respond to your inquiries promptly during business hours.

Q5: How long will it take to receive a refund?

A: After we receive the returned product, we will inspect it within 3 business days. Once the product passes inspection, we will process the refund and return the payment to your original payment method within 15 business days. The refund time may vary depending on the payment channel. If you do not receive your refund within 15 business days, please contact customer service for verification.