Terms of Service

Last Updated: January 16, 2026

Company Name: Suizhou Jingyu Trading Co., Ltd.

Address: No. 101, Group 7, Dongcheng Wenfeng Tower Community, Zengdu District, Suizhou City, Hubei Province, China

Authorized Director: Huang Fang

Social Credit Code: 91421302MAG1HXNF9M

Phone: 19224688973

Thank you for using Syporla Household Cleaning Products and Services (hereinafter referred to as "this Service"). These Terms of Service (hereinafter referred to as "Terms") constitute a legal agreement between you and Syporla (hereinafter referred to as "we") regarding your use of this Service. Please read and understand these Terms carefully before accessing our official platform, purchasing, or using this Service. By using this Service, you acknowledge that you have read, understood, and agree to abide by these Terms. If you do not agree to any part of these Terms, please do not use this Service.

1. Service Scope and Definitions

1.1 Service Scope
We provide the following services: selling household cleaning products (covering kitchen cleaning, bathroom cleaning, household cleaning, and cleaning tools) to users in the United States through our official platform, including order processing, logistics delivery, and after-sales consultation services.

1.2 Core Definitions

User: Refers to individuals or legal entities who access or use this Service or purchase our products.
Order: Refers to a purchase request submitted by a user through this Service, including product details, shipping information, and payment information.
Official Platform: Refers to the websites, online stores, and other related channels operated by us to provide this Service.

2. User Rights and Obligations

2.1 User Rights

Users have the right to independently choose and purchase our products within the scope of these Terms, and to enjoy corresponding delivery and after-sales consultation services.
Users have the rights to order information and personal privacy as legally protected rights, as detailed in our [Privacy Policy].
Users have the right to request a return or exchange service in accordance with our [Return and Exchange Policy] if the product meets the conditions.

2.2 User Obligations

When using this Service, users must comply with relevant U.S. laws and regulations and these Terms, and not use the Service to engage in any illegal, unethical, or activities that harm the legal rights of others.
Users should accurately and completely fill in shipping address, contact number, email, and other relevant information when submitting an order. Any delays, errors, or failure to deliver due to incorrect information will be the responsibility of the user.
Users must protect their personal account information (if any) and payment credentials. Any loss or damages resulting from account information leakage or payment security issues caused by the user will be the user's responsibility.
Upon receipt of the product, users should promptly check the product quantity, specifications, and condition. If there are any issues, they must submit an after-sales application within the required timeframe.

3. Order and Transaction Rules

3.1 Order Submission and Confirmation
When submitting an order through the official platform, users should carefully review the product information, price, and shipping details. Submitting an order is considered an offer to purchase. We will review the order within 24 hours (working hours: Monday to Friday, 9:00 AM to 6:00 PM UTC+8:00). After confirming the payment, the order will be officially valid. If there are any errors in the order details, out-of-stock items, or other issues that prevent us from fulfilling the order, we have the right to refuse the order and notify you via email.

3.2 Payment Rules
Users must complete payment promptly according to the payment methods indicated on the official platform after submitting an order. Supported payment methods include American Express, Klarna BNPL, Mastercard, PayPal, and VISA. Product prices include the applicable sales taxes within the United States. Customs duties, if applicable, will be borne by the user, in accordance with local customs policies. If payment is not completed within the specified period, the order will be automatically canceled.

3.3 Shipping and Delivery
Once the order is confirmed, we will ship the products within 3-5 working days. After shipping, we will send an email notification with the tracking number, and you can track the package's progress. Delivery usually takes 7-10 working days (delivery times may be slightly longer for remote areas such as Alaska, Hawaii, and some rural areas). The actual delivery time depends on the logistics carrier.

4. Product Information

4.1 Product Information
We will provide accurate information about products, including product name, specifications, features, applicable scenarios, and prices, on the official platform. If there is an error in the information entry leading to discrepancies in the product details, we have the right to correct the information after discovery and notify you in a prominent manner. If you have already placed an order for the product, you may choose to continue with the order or cancel it. If you cancel the order, we will refund the full payment.

4.2 Product Use
You should use the products according to the instructions in the user manual or official guidelines. Different product categories have different applicable scenarios:

Kitchen Cleaning: Used for cleaning kitchen grease and cookware.
Bathroom Cleaning: Used for cleaning toilets, bathroom glass, and other bathroom areas.
Household Cleaning: Used for cleaning floors, furniture, and other areas in the home.
Cleaning Tools: Used to enhance cleaning efficiency.If the product is damaged or suffers any loss due to improper use or storage, the user will be responsible for the consequences.

5. Limitation of Liability

5.1 Our Limitation of Liability
We will make reasonable efforts to ensure product quality and service operation, but we are not responsible for the following losses:

Losses caused by force majeure (e.g., natural disasters, public health events, logistics interruptions, government regulations, etc.) that prevent or delay service fulfillment.
Losses due to incorrect, incomplete, or outdated information provided by the user.
Losses caused by logistics carriers (e.g., delivery delays, lost or damaged packages). We will assist in holding logistics carriers accountable but will not directly assume compensation responsibility.
Indirect losses (e.g., profit loss, expected benefit loss) resulting from your use of this Service, unless caused by our intentional misconduct or gross negligence.

5.2 Your Limitation of Liability
If you violate these Terms and cause loss to us or a third party, you will bear full liability for compensation, including but not limited to product loss, legal costs, attorney fees, etc.

6. Service Changes, Interruptions, and Termination

6.1 Service Changes
We have the right to make reasonable changes to the content and form of this Service based on business development needs. Such changes will be publicly announced on the official platform and will take effect immediately after the announcement. If you disagree with the changes, you may stop using this Service.

6.2 Service Interruption and Termination
We may temporarily interrupt this Service for system maintenance, upgrades, or other necessary reasons, and will announce the interruption time and restoration time in advance on the official platform. If you seriously violate these Terms or engage in illegal activities using this Service, we have the right to immediately terminate the service for you. Orders that have been placed will be processed according to relevant rules, and any resulting losses will be borne by you.

7. Intellectual Property Protection

The intellectual property rights of this Service and related content (including but not limited to product images, logos, text descriptions, design plans, etc.) are owned by us or have been legally authorized to us. Without our written permission, you may not copy, distribute, adapt, rent, sell, or use such content for other commercial purposes, otherwise, we will take legal action for infringement.

8. Dispute Resolution and Applicable Law

8.1 Applicable Law
These Terms, including their formation, performance, interpretation, and dispute resolution, are governed by the relevant laws and regulations of the United States.

8.2 Dispute Resolution
If any dispute arises between you and us regarding this Service, we should first resolve it through friendly negotiation. If negotiation fails, either party has the right to file a lawsuit with the court that has jurisdiction in the location of our operating entity.

9. Miscellaneous

9.1 Terms Update
We have the right to update or revise these Terms based on legal regulations or business adjustments. The revised Terms will be publicly announced on the official platform and will take effect immediately after the announcement. If the revised content affects your core rights, we will notify you via email to ensure you read the changes.

9.2 Contact and Inquiries
If you have any questions regarding these Terms or this Service, please contact us at service@syporla.com. Our customer service hours are Monday to Friday, 9:00 AM to 6:00 PM (UTC+8:00). We will respond to your inquiries in a timely manner during our working hours.

9.3 Effectiveness of Terms
If any provision of these Terms is deemed invalid or unenforceable, the validity of the remaining provisions will not be affected. The remaining provisions will continue to be enforced. These Terms constitute the complete agreement between you and us regarding this Service, replacing any prior verbal or written agreements.