Last Updated: January 16, 2026

Company Name: Suizhou Jingyu Trading Co., Ltd.

Address: No. 101, Group 7, Dongcheng Wenfeng Tower Community, Zengdu District, Suizhou City, Hubei Province, China

Authorized Director: Huang Fang

Social Credit Code: 91421302MAG1HXNF9M

Email: service@syporla.com

Phone: 19224688973

Thank you for choosing Syporla Household Cleaning Products! Whether you have inquiries about shopping, order tracking, product usage, or after-sales support, feel free to contact us through the following channels. We are committed to providing you with professional and thoughtful service.

1. Core Contact Information

Customer Service Email: service@syporla.com

Friendly Reminder: To help us handle your inquiry more efficiently, please include the following information in your email:

• Email Subject: Clearly specify the type of inquiry, such as “Order Inquiry + Order Number,” “Product Usage Inquiry + Product Name,” or “Return/Exchange Request + Order Number.”
• Email Body: Please provide a detailed description of your issue, request, or suggestion. If your inquiry involves an order, kindly attach screenshots of your order or payment records. For product quality issues, please include photos of the product’s current condition to help us quickly verify and address the problem.

2. Customer Service Hours

Monday to Friday: 9:00 AM to 6:00 PM (UTC+8:00)

Note: Inquiries received outside of business hours will be prioritized and addressed during the next working hours. Please be patient.

3. Common Inquiries

Our customer service team can assist you with the following types of inquiries to help resolve your needs:

• Shopping Inquiries: Product information, shipping range and timing, payment methods, tax and customs-related questions, etc.
• Order Inquiries: Order status, shipment tracking, order modifications and cancellations, handling logistics issues, etc.
• Product Usage: Instructions on how to use various cleaning products (kitchen cleaners, bathroom cleaners, household cleaners, cleaning tools), applicable scenarios, precautions, etc.
• After-Sales Support: Return/exchange policies, return/exchange assistance, refund progress tracking, product quality feedback, etc.
• Other Inquiries: Brand-related inquiries, feedback, and suggestions.

4. Additional Notes

1. Response Time: During working hours, we will respond to your email within 2-4 hours. For complex issues that require further verification, we will proactively update you on the progress.
2. Information Security: Any personal information, order details, or other information you provide via email will be kept confidential and used solely to address your inquiry. We will not share your information with third parties.

Syporla is dedicated to providing the best experience for each customer. Your inquiries and feedback are the driving force behind our continuous improvement. We look forward to communicating with you and offering you even better products and services!