Last Updated: January 16, 2026

Company Name: Suizhou Jingyu Trading Co., Ltd.

Address: No. 101, Group 7, Dongcheng Wenfeng Tower Community, Zengdu District, Suizhou City, Hubei Province, China

Authorized Director: Huang Fang

Social Credit Code: 91421302MAG1HXNF9M

Email: service@syporla.com

Phone: 19224688973

Thank you for choosing Syporla Household Cleaning Products (hereinafter referred to as "we"). We understand the importance of your personal information and are committed to complying with relevant U.S. privacy protection laws and regulations, including the California Consumer Privacy Act (CCPA), the California Privacy Rights Act (CPRA), and others, to protect your personal information and privacy rights. This Privacy Policy is designed to clearly inform you of how we collect, use, store, share, and protect your personal information, as well as the rights you have regarding your information, helping you feel secure when using our products and services.

Please read and understand this Privacy Policy carefully before accessing our official platform, purchasing, or using our products and services. By using our products or services, you agree to the processing of your personal information in accordance with this policy.

1. Scope of Application

This Privacy Policy applies to all products and services we provide to U.S. users, including but not limited to purchasing household cleaning products through our official website and online sales channels, as well as using our customer service, order processing, and logistics services.

This policy does not apply to the privacy policies of third-party platforms (such as payment providers, logistics service providers) or products and services offered by third parties through our platform. When using third-party services, you should refer to the respective third-party privacy policies.

2. Information We Collect

We adhere to the principle of "data minimization" and only collect the personal information necessary to provide our products and services. We do not actively collect information unrelated to our services. The specific information we collect includes:

(A) Personal Information You Provide

• Shopping Information: To complete your order and delivery, we require your name, shipping address, phone number, and email address. If you choose online payment, payment account information may be involved (payment account information is processed directly by our payment partners, and we only receive the necessary payment confirmation information).
• Customer Service and After-Sales Information: When you contact us via email (service@syporla.com) for inquiries or after-sales needs (e.g., return/exchange requests), you may provide order screenshots, product issue photos, communication records, and other information.
• Account Information: If you register for a member account, you need to set a username and password. You may optionally provide personalized information such as a profile picture and nickname (non-essential information, not required for basic shopping services).

(B) Automatically Collected Information

To ensure proper service operation and improve user experience, we may automatically collect the following non-identifiable or anonymized information:

• Device and Access Information: Information such as device model, operating system version, browser type, IP address, access time, and page browsing records, which helps diagnose system issues and optimize platform performance.
• Order and Transaction Information: Information such as the types of products you purchased, order amounts, order time, and payment status, used for order management, logistics tracking, and after-sales statistics.

(C) Sensitive Personal Information

We do not actively collect sensitive personal information (such as Social Security numbers, medical health information, financial account passwords, etc.). If we need to collect such information for special business purposes, we will obtain your explicit written consent and take more stringent protective measures.

3. Purpose of Using Personal Information

The personal information we collect will be used only for the following legitimate purposes:

1. Complete Order Transactions: This includes order verification, product preparation, logistics delivery, payment and refund processing, ensuring you receive the products you ordered.
2. Provide Customer Service: Responding to your inquiries, handling after-sales issues (such as return/exchange verification, quality problem feedback), and sending order update notifications (e.g., shipping reminders, arrival notifications).
3. Optimize Products and Services: Analyzing user needs based on browsing records and purchase preferences to optimize product categories (e.g., kitchen cleaning, bathroom cleaning products) and improve platform usage experience.
4. Ensure Information Security: Verifying user identity, preventing fraud, and protecting your account and transaction security.
5. Compliance with Laws and Regulations: Complying with mandatory legal requirements or requests from judicial or administrative authorities, as well as assisting with investigations and information disclosures.

4. Sharing and Disclosure of Personal Information

We commit not to sell or rent your personal information to any third party for commercial purposes. However, we may share your personal information in the following limited cases:

• Third-Party Service Providers: In order to fulfill services, we may share necessary personal information with our partners such as logistics service providers (e.g., couriers for product delivery), payment institutions (to complete payment), and technical service providers (for platform maintenance). We will enter into strict confidentiality agreements with these third parties, requiring them to process the information only within the authorized scope and monitoring their data processing activities.
• Legal and Regulatory Requirements: We may disclose necessary personal information in compliance with mandatory legal regulations, or when required by judicial or administrative authorities.
• Business Mergers or Transfers: If a merger, acquisition, or asset transfer occurs, we will notify you of the transfer of your personal information and require the new entity to continue adhering to the protection requirements set forth in this Privacy Policy.
• Your Explicit Consent: We will share your personal information only after obtaining your explicit written consent, based on the scope and purposes you specify.

5. Storage and Protection of Personal Information

(A) Storage Period and Location

We will store your personal information only for the shortest period necessary to fulfill the service purpose. Once the storage period expires (e.g., after an order is completed and the after-sales protection period ends, or once your inquiry is resolved), we will securely delete your personal information (e.g., via encryption deletion) to ensure that it cannot be recovered.

Your personal information will be stored on servers that comply with U.S. security standards, and the storage facilities are located in secure and controlled environments.

(B) Security Protection Measures

We implement multiple layers of security technologies and management measures to safeguard your personal information:

• Technical Protection: We use SSL encryption technology during data transmission to prevent data from being intercepted or altered. We encrypt stored personal information and set strict access control measures to limit internal personnel's access.
• Management Standards: We have established a comprehensive data security management system and conduct professional training and confidentiality assessments for personnel who handle personal information. We also define strict data operation standards and responsibilities.
• Emergency Response: We regularly conduct data security assessments and vulnerability fixes. In the event of a data breach, we will promptly notify you and relevant authorities as required by U.S. laws and take remedial measures.

6. Your Rights Regarding Personal Information

Under U.S. privacy laws, you have the following rights concerning your personal information. We will provide convenient means for you to exercise these rights:

• Right to Know: You have the right to inquire about the collection, use, and sharing records of your personal information.
• Right to Correct: If you find that your personal information is incorrect or incomplete, you have the right to request correction.
• Right to Delete: Under applicable laws and regulations, you have the right to request the deletion of your personal information.
• Right to Withdraw Consent: You have the right to withdraw your consent for the processing of your personal information (however, withdrawal of consent will not affect the legality of any processing based on your prior consent).
• Non-Discrimination Right: We will not refuse to provide products or services to you or impose unreasonable conditions when you exercise these rights.

If you wish to exercise any of the above rights, you may submit a written request via our customer service email: service@syporla.com. We will respond promptly within our customer service hours (Monday to Friday, 9:00 AM to 6:00 PM UTC+8:00) and process your request according to relevant regulations after verifying your identity.

7. Protection of Minors' Privacy

Our products and services are not intended for minors under the age of 13. If we inadvertently collect personal information from a minor, we will immediately stop collecting and using such information and take steps to delete it. If a minor uses our services without parental consent, their guardian may contact us through our customer service email to request the deletion of the relevant information.

8. Updates to the Privacy Policy

We may update this Privacy Policy in accordance with changes in laws, regulations, or business adjustments. The revised Privacy Policy will be publicly posted on our official platform and will take effect immediately upon being published. If the revised policy affects your core rights, we will notify you prominently (e.g., via email). By continuing to use our products or services, you agree to the revised Privacy Policy.

9. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or wish to exercise your rights related to your personal information, please feel free to contact us:

• Customer Service Email: service@syporla.com
• Customer Service Hours: Monday to Friday, 9:00 AM - 6:00 PM (UTC+8:00)

We will respond to your inquiries in a timely manner during our working hours and strive to resolve any issues you may have.